Accommodation Agent

• The College uses an accommodation agent for the placement of students into accommodation.
• The accommodation agent is registered with the NZ Code of Practice Office and is highly regarded in the accommodation industry
• The Accommodation Agent’s information is available in a number of other languages than English. These can be provided on request.
• Bookings for accommodation are made through the College at the time of enrolment.
• Students who book accommodation and make payment and then withdraw at the time of arrival are subject to the rules of the accommodation provider and their refund policy applies.
• Accommodation is NOT usually arranged for new arrivals over the Christmas period when the College is closed.

Booking Fee

• There is a booking fee of $NZ240
• Students seeking accommodation will be asked for their requirements and wherever possible these special requests will be considered when a placement is arranged.
• Students whose requests are detailed may find that some of these requirements will not be able to be met if a successful placement is to be made.
• Students who have medical conditions or allergies MUST indicate these at the time of enrolment

Airport Pick-up

• Students who wish to also be met at the airport on arrival can arrange this at the time of enrolment.
• Airport fee is $NZ95

Weekly Fee

• Students are charged $NZ240 for every week of Homestay.
• The minimum booking for accommodation is three weeks and payments are made in advance.

Homestay Expectations

• Students in Homestay become part of the family and are expected to participate in family activities and social occasions.
• In NZ all members of the family participate in jobs such as keeping their rooms tidy and helping with preparing meals and cleaning up afterwards.
• Students in Homestay are expected to participate in family discussions/watch TV in English and to speak English as much as possible

Moving into Homestay

• Most of the Homestay families chosen have a great deal of experience in having international students in their homes.
• The family welcomes the student in their home but expects the student to understand and comply with some of the basic family rules
• The date and time of your move into a Homestay is agreed to before the student arrives

Moving out of Homestay

• Students who wish to change Homestay should consult with the College staff and these arrangements can be made quickly.
• It is usual in New Zealand to give at least three weeks’ notice that you are moving.
• If a student moves out within the three weeks’ notice period the Homestay fee for that period is NOT refunded.

Holidays

• If the Homestay family goes on holiday the student may also be expected to go with them. The costs involved are additional to the usual Homestay fee.
• If the student elects to stay at home this may require a move to another Homestay for the holiday period

Complaints

• Students who have complaints about their Homestay must speak to the administration staff at the College who will then deal with the Accommodation Agent.

Refunds

• The Accommodation Agent has different refund policies to the College. These can be given to students on request.